Fraud Prevention Policy

1. Important Disclaimer

Autos de América does not participate in the buying or selling of vehicles. The platform facilitates contact between users but does not guarantee transactions. Any purchase agreement is the exclusive responsibility of the parties involved.

2. Safety Tips

• Never send money in advance. Do not make payments without having verified the vehicle in person.
• Verify vehicle documents. Confirm that the plate, VIN, and ownership documents match.
• Meet in public places. For your safety, conduct inspections and negotiations in public, well-lit places.
• Avoid suspicious transfers. Be wary of payment requests through unusual methods or to third-party accounts.

3. Types of Fraud

Vehicle problems

• False information about the vehicle's condition, year, or mileage
• Misleading photos that don't represent the vehicle's actual condition
• Listing a vehicle that doesn't exist or has already been sold

Financial fraud

• Scam attempts through advance payment requests
• Suspicious payment requests through unconventional methods
• Fake profiles created to deceive other users

Security issues

• Suspicious or unusual behavior
• Threats or harassment towards other users
• Criminal activity

4. What We Do

To protect our users, we implement:

• Multi-level identity verification
• Investigation of all reports received
• Suspension of accounts that violate our policies
• Monitoring of suspicious activity

5. How to Report

Use the report button available on any listing or profile. When reporting, provide:

• Screenshots as evidence
• Relevant messages
• Detailed description of the problem

Urgent reports (scams, threats) are reviewed within 24 hours. General reports within 48 hours.

6. Consequences

Actions we take based on severity:

1. User warning
2. Listing removal
3. Temporary account suspension
4. Permanent ban

In cases of high severity (scams, threats, criminal activity), the user is immediately blocked.